Welcome to the Beyond the Veil Summit Support Center. This event is being presented by The Shift Network. We're excited to offer this incredible online gathering of today’s leading physicians, mediumship practitioners, hospice workers, and inspiring spiritual teachers — and we're also passionate about providing the best support possible to our participants. 

Please begin by reading through the following Frequently Asked Questions. If you don’t find the answer to your question(s) in the FAQs, scroll down and click on the appropriate support link for additional assistance.

Where is the Program & Replays page?

You can access the Program & Replays page here.

How do I watch or listen to the live broadcast?

If you've already registered, we've emailed you information on how to join the summit via video or phone, along with a phone number and PIN code for audio-only. (Don't see it in your inbox? Please check your spam filter.)

You can watch the Beyond the Veil Summit 2020 sessions on any connected device. Or you can listen to the audio only by phone.

 

The videos are streaming only. They are not downloadable.

 

Additional Audio Troubleshooting:

Our default audio player will work on most devices by clicking the yellow “Play” button. Make sure that the player is not muted by clicking the "max volume" speaker icon on the right side of the volume bar, and that the volume on your computer/device is turned up. If you’re still not hearing anything, then take one of the following steps and try the “Play” button again:

 

Additional Video Troubleshooting:

  • If your video becomes choppy (i.e., starts and stops), please pause the video, keep it paused for a full minute, and then resume playback.

  • If your video completely freezes, refresh the page in your browser.

  • If neither of those solve the problem, try using a different browser, or quit/restart your current browser.

How do I watch or listen to the free replays?

Videos are posted on the Program & Replays page, usually within four hours after the live broadcast. They are then available to you as free replays for 48 hours. Click on the speaker’s name on the left, and the "Play video" section will appear above the speaker’s bio on the right once the video’s been posted.

 

The videos are streaming only. They are not downloadable.

 

NOTE: If you don’t see a video replay option, either the video is not posted yet, or the free playback window has expired. If you’ve had the Program & Replays page open for a while, please refresh or reload the page to update it.

 

Additional Audio Troubleshooting:

Our default audio player will work on most devices by clicking the yellow “Play” button. Make sure that the player is not muted by clicking the "max volume" speaker icon on the right side of the volume bar, and that the volume on your computer/device is turned up. If you’re still not hearing anything, then take one of the following steps and try the “Play” button again:

 

Additional Video Troubleshooting:

  • If your video becomes choppy (i.e., starts and stops), please pause the video, keep it paused for a full minute, and then resume playback.

  • If your video completely freezes, refresh the page in your browser.

  • If neither of those solve the problem, try using a different browser, or quit/restart your current browser.

Where can I access the summit Welcome Message?

You can watch and listen to the summit Welcome Message through the link on the Program & Replays page. If you don’t find the button there, contact customer service here.

I need help purchasing the Beyond the Veil Wisdom Library. Who do I contact?

You can purchase the Beyond the Veil Wisdom Library by clicking here.

You can reach our online Customer Support here.

 

I bought the Beyond the Veil Wisdom Library. How do I access my recordings, transcripts, and bonuses?

If you've upgraded, you’ll have lifetime access to your collection through your Premium Access Downloads page, where you'll find the session videos, and exclusive bonuses as they become available.


To access your collection:

  1. Visit the Premium Access page here.
  2. Enter your email address into the box (the email you used to register for the summit) and click the Sign In button.
  3. If you don't see the Sign In button, you're probably already signed in. (To confirm, click on the Beyond the Veil Summit 2020 graphic under "My Summits.")

Once you're signed in, you can scroll down the page to see the materials that are available.


If you haven’t upgraded and want to, you can visit the Beyond the Veil Wisdom Library page to order now.

Why does it say The Shift Network on my credit card statement or receipt?

The Beyond the Veil Summit 2020 is presented to you by The Shift Network. For more information about The Shift Network, and to find out more about all the programs we offer, click here.

How can I request a refund for my purchase of the Beyond the Veil Wisdom Library?

For the most part, our customers are very happy with The Shift Network products they buy. However, when you upgrade, your purchase is backed by our complete money-back guarantee. If, for any reason, at any time within 60 days of the date on your receipt you decide the Beyond the Veil Wisdom Library is not right for you, just click here to request a full refund. We'll cheerfully refund your payment in full within five business days.

Who is The Shift Network?

The Beyond the Veil Summit 2020 is just one program of many produced by The Shift Network. We believe that we are one sacred family — united in our divinity and celebrating our diversity. Together, we can create heaven on earth through personal transformation and inspired action. We are all part of a wave of awakening consciousness, and we each have the power to make a real difference. Now is the time to discover and share your deepest gifts so we can evolve a peaceful, healthy, and sustainable world!

You can find out more about The Shift Network here.

All other Customer Support questions:

For all other questions about this event, please click here or submit a support request by clicking here.

Thank you for visiting our Beyond the Veil Summit 2020 Customer Support Center!

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